BW Packaging Systems Company

Customer Service & Parts

Customer Service

Our Customer Service Team supports all machines manufactured since our inception in 1895.  OEM parts and experienced customer service personnel are key to maintaining the integrity and service of our machinery.  Our knowledgeable and friendly staff is dedicated to creating positive customer experience with insightful information and responsive communication. 

If you would like to speak to a Customer Service Representative, please contact us at 
+1 (330) 923-0491 or email us at 

Parts and Upgrades

PneumaticScaleAngelus offers replacement parts for all product lines as well as a committed team of professionals who strive to deliver not only a quality product, but also a quality experience.  Our Akron, Ohio facility includes our machine shop that can manufacture virtually any part at any time allowing many orders to ship out that same day.

How to Order Parts

Please call our Global Headquarters at +1 (330) 923-0491 and ask to speak with one of our helpful Customer Service Representatives or contact us through email
Please call our Clearwater, Florida facility for all Mateer Burt part inquiries at +1 (727) 535-4100 or email us at

Don't know your part number?

  • 1st Check your manual provided with the machine
  • 2nd Check the part itself for our part number that may be stamped on it
  • 3rd Contact us including your Machine Model and Serial # (we will need this in order to look up your
    specific machine), a description of the part and its intended use, and if possible have a picture 
    available for our reference